- Return Policy
We do not offer refunds on custom products.
We strive to provide the best quality custom printend and/or embroidered apparel available and we stand behind our work. We are happy to fix any mistake made by JB Customs–We only ask that you report our mistake to us within 48 hours after the order is received
- Products/Ordering
- How do I speak with someone at JB Customs?
Feel free to call us any day between 7AM to 7PM MST at 602-405-0673
- Is there a minimum quantity I have to order?
NO - One benefit when working with us is that we do not have a minimum quantity that you have to order. Order anywhere from 1 to 1000+. We will like you just the same!
- How many ink colors can I have printed?
We do not mind with how many colors you want. We do not charge for additional colors like others out there. This is because we use the latest in garment printing technologies, Direct to Garment (DTG) printing.
- Payment
- How can I pay?
JB Customs accepts: Visa, MasterCard, Discover, American Express & PayPal
- Artwork/Specifications
- What file types are accepted for supplied artwork?
We accept the following file formats: CDR, EPS, AI, TIF, PSD, PDF, JPEG, BMP, GIF
Be sure to convert type to paths or outlines, or supply the font used.
- What is the preferred resolution for my artwork?
The maximum imprint area size is 14” wide x 16” high
For printing on a pocket or for a chest logo, the maximum size is 3.25” wide x 3.25” high
- Can JB Customs create my artwork?
Yes! We have an awesome Graphic Artist on staff. Simply email a description of the design/logo that you would like on your garment and we will assist. To create your custom artwork, we charge $35.00/hour with a 1 hour minimum. Most jobs take one hour or less to complete.
In case you haven’t found the answer for your questions please feel free to contact us, our customer support will be happy to help you.